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Thelma French & Associates HR advice & consulting

Performance Management

It is the attitude and skill of the Manager that determines whether or not performance management including performance reviews are productive and beneficial.

Most managers we know are exceptionally busy and struggle to get through their “to do” list each day. The expectation to spend time on a process they might consider difficult or confrontation can sometimes seem overwhelming or just “too hard”.

Without the proper coaching in having difficult or “courageous” conversations, they might feel uncomfortable having to raise performance issues with their employees.

It is common for managers to lose focus on the benefits of effective performance management and rather procrastinate because of time, money, possible conflict, not to mention the concern if they get the process wrong.

A performance management process should be clear, measureable, simple, and supported by tracking reviews. Tracking reviews can be undertaken preferably monthly, quarterly or six monthly, but it is essential that regular communication takes place. This does not need to be an arduous task and with some proper planning can lead to positive outcomes for both the manager and employee.

It is a great opportunity to learn about the challenges facing your team and what their aspirations and goals are for the future. Encouraging a two way conversation can bring out some great suggestions of alternative ways to do things, or possibilities for growth and therefore the success of the Manager and their department.

The discussions also provide a forum for performance issues to be discussed before they escalate.

We have extensive experience in this area – call us and we can guide your managers through the process and maximise this opportunity for both management and staff.

I have known Thelma French for around 20 years, mainly as a business colleague working in the media industry. Thelma has worked in a number of organisations in the time I have known her and is someone who has truly evolved and developed as she has risen to meet the challenges. Thelma is someone who is very highly principled and who has at the core of her character an unwavering commitment to integrity and equity. She is unique in that she balances those elements of her character with innate warmth and an enormous sense of fun. She is someone who can be relied upon in any situation and provides strength and support to those around her.
CEO, Corporate, Auckland
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